top of page

Store Policy

Shipping Policy

For Handmade Embroidery Pieces, orders dispatch within 1-3 business days.
For orders from the Home and Accessoires line, products are made per order, to comply with our brand's eco conscious agenda and minimize waste. For that reason, dispatch of orders from this line can take anywhere between 2-7 business days.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Return & Exchange Policy

I gladly accept returns and exchanges under the following conditions:
  1. Contact me within 14 days of delivery

  2. Dispatch items back within: 30 days of delivery

I'm sorry, but I don't accept cancellations. However, please contact me if you have any problems with your order and I will do my best to accommodate you.
The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  1. Custom or personalized orders

  2. Digital downloads

Buyers are responsible for return postage costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

bottom of page